I went to use my prepaid MasterCard on June 9, 2018, but learned there was no balance on it. There was a charge from Coastal Yoga in Carlsbad, CA.
I don't even know anything about this company. Filed a dispute, the rep. said they would email me a form. Today, June 26, 2018, after 8 calls to One Vanilla stating I still had not received the form, the rep said they would reopen my claim.
The first 2 calls, I found out they had my email address wrong, today, I gave them an alternate email address. This company should not be in business if they do not know how to handle fraudulent charges.
I see from other complaints, that Coastal Yoga seems to be a common scammer. Hoping that today's call with a new email address will get me the form so I can submit it and wait another 3 months for them to investigate.
Reason of review: Poor customer service.
Monetary Loss: $129.
Preferred solution: Full refund.