Not resolved

I have used one vanilla a long time, has worked every time. Tonight I bought one to pay my insurance, registered the card, called my insurance company and it declined.

Went online and showed I had a $0 balance. They are blaming me that I gave the info out. It got stolen in my time shopping at walmart. It was stolen before I registered it.

They said that you don't have to register it to spend online, however, every time I have tried to use online without registering it, I can't use it. How in the heck can someone use it and before I get it registered!!!!

Never again. I will take this to the top.

Product or Service Mentioned: Onevanilla Prepaid Card.

Reason of review: Bad quality.

Monetary Loss: $260.

Preferred solution: Full refund.

I didn't like: Waiting days before my problem is fixed.

Company wrote 0 public responses to the review from Aug 09, 2016.
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