On 11th June 2018, I was checking my card balance using link http://www.check-onevanilla-balance.org/index.php, which did not yield any result.
I called over phone at 1-877-770-6408 and came to know that the balance is $261.12.
Today I when I checked the balance is showing as $0.12 at the link https://www.onevanilla.com/home.html?csrfToken=KFpgl8zWB8oQxXRhpbBpZuXxKfIOTUDm.
I also notice that on 14th June 2018, some purchase for $ 261 has taken place with reference "Coastal Yoga". I did not use my card and was not in US at this time.
I tried to contact one vanilla to inform that there is an abuse of my card and wanted to complain. However, the site does not provide any link. I tried calling the customer care number. But, disappointed to find that there is no option to register a complaint.
I do not know how to recover this money. Can someone help me? My email id is email@example.com.
Reason of review: Poor customer service.
Monetary Loss: $261.
Preferred solution: Full refund.
I didn't like: Due to the probability to get cheated.