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THERE IS NO *** "EDIT" BUTTON!!!! THE WEBSITE SAYS, "TO ASSIGN ZIP CODE CLICK EDIT AND SAVE" THERE IS LITERALLY NO EDIT BUTTON. IT *** SUCKS, {{Redacted}}
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Anonymous
Anonymous

Try ic3.gov to file a complaint!!

Anonymous
Disgusted

I can't find the assign zip code either. I registered it over the phone, it Said it was successfully registered, but it didn't stick. I've never had This much trouble with the...

Kingsville, Texas
#1174413
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've been getting "Web service returns null response, pass one hours now, i want you to help me because i dont know what is really going on. {{Redacted}} help me
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Anonymous
Jackson

Onevanilla is dead to me

Anonymous
Mike

Sane problem

#1350640
Reply to reviews
I went to use my prepaid MasterCard on June 9, 2018, but learned there was no balance on it. There was a charge from Coastal Yoga in Carlsbad, CA. I don't even know anything about this company. Filed a dispute, the rep. said they would email me a form. Today, June 26,...
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Anonymous
Larry Zimmerman

Same here got me for 300.00

Anonymous
Tony Elkin

same thing happened to me. They got me for 173.00

#1289082
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OneVanilla - Website returns null

i type everything perfectly correct ive done it on several different browsers and it says website service returns null response
#1347581
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I won a $100 prepaid Vanilla MasterCard in June. I put it on top of my fridge to retrieve later. The card disappeared... long story short, It is 2 months later, and my card turned up. I called to request a balance, but it is only $4. something... I called, but could...
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Anonymous
EVA

I'm getting the same things here, maybe the web site get little problem

Anonymous
fixyoursite

I've been getting "Web service returns null response". I think their site is messed up.

#1350373
Reply to reviews
I bought a $110 card on 11/26/17. I went to the website to change the zip code. It said to click on "EDIT" to do that. There was no "EDIT". I couldn't change the zip code. There was a "GIVE FEEDBACK" box on left of website. I completed it and complained about the...
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Anonymous
Anonymous

You can go to this website to file a complaint ic3.gov

Anonymous
Anonymous

Did you ever find the edit button as of right now I’m having trouble finding it

1.8
I liked
  • Easy transaction and process
I didn't like
  • I will never ever use again
#1139616
Reply to reviews
my family gave me a vanilla gift card. it was sealed and everything . so after I open and the try to go online to see what the balance was. the site was down . then the next morning I tried the online site and someone at 2:30 in the morning took all the money, well I...
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Anonymous
E.Smith

A guy who I talk to on the phone and computer. Insisting I go buy a vanilla card. One I’m sure he’s trying to scam me. After reading these reviews, I wouldn’t buy one of these...

#1317916
Reply to reviews
My card first got an inexplicable duplicate charge, which was refunded, but then my PIN stopped working, bringing transactions to a halt. I asked for a refund by check. Was told I would receive a check in 7-10 days. Three weeks later, no check, and a second call first...
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2.0
I liked
  • Ease of card use when it worked
I didn't like
  • Impossible hoops to get a refund when card stopped working
#1354763
Reply to reviews
OneVanilla - Refund online purchase cancelled
Dear OneVanilla, I am not impressed, I have encountered many problems using your cards in the past.That never stopped me from using them though. Those experiences were never as bad as this one though. I sent money using paypal and it was on pending, so I canceled it....
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2.4
I didn't like
  • Refund
  • Having my time wasted
#1244057
Reply to reviews

Contact OneVanilla

Mailing Address:
OneVanilla Customer Care
PO Box 826
Fortson, Georgia 31808
United States
Phone:
(877) 770-6408
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I purchased a vanilla one card at Walmart in Bridgeton Missouri I never even got out of the store with it it was for $200 I made a claim on the 26th I believe it is March never have heard anything back from them so when I called him about the 10th time they said that...
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1.0
#1308196
Reply to reviews