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've been getting "Web service returns null response, pass one hours now, i want you to help me because i dont know what is really going on. {{Redacted}} help me
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Anonymous
Anonymous

Same here... assuming its a web site problem.. try the phone number

Anonymous
Star

oh yes mine as well not working keeping getting same message

#1350640
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OneVanilla - Refund of money ref.#1007450
OneVanilla - Refund of money ref.#1007450
OneVanilla - Refund of money ref.#1007450
OneVanilla - Refund of money ref.#1007450
OneVanilla - Refund of money ref.#1007450
OneVanilla - Refund of money ref.#1007450
OneVanilla - Refund of money ref.#1007450
I purchased this card from my local Family Dollar in Texarkana and was never able to activate it bc my so- called friend, Dustin Crow tried to steal it from me. Then he called customer service and reported it stolen so he could try and get another one sent to him i...
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5.0
#1446104
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THERE IS NO *** "EDIT" BUTTON!!!! THE WEBSITE SAYS, "TO ASSIGN ZIP CODE CLICK EDIT AND SAVE" THERE IS LITERALLY NO EDIT BUTTON. IT *** SUCKS, {{Redacted}}
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Anonymous
Anonymous

Try ic3.gov to file a complaint!!

Anonymous
Disgusted

I can't find the assign zip code either. I registered it over the phone, it Said it was successfully registered, but it didn't stick. I've never had This much trouble with the...

Kingsville, Texas
#1174413
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OneVanilla - I buy something from amazon Cancel the order and it's not going back to my Debit Card

OneVanilla - I buy something from amazon Cancel the order and it's not going back to my Debit Card
OneVanilla - I buy something from amazon Cancel the order and it's not going back to my Debit Card
OneVanilla - I buy something from amazon Cancel the order and it's not going back to my Debit Card
I asked for a refund from a website and it’s not going back into my card it wasn't shipped yet
I liked
  • Ease of card use when it worked
I didn't like
  • Refund
#1432833
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OneVanilla - Frustrating

Every time I try to access my account to check my card balance, I get an error that says “web service returns null response". Its driving me crazy! Please help me! Thanks
1.0
Details
Reliability
Website
#1367885
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I won a $100 prepaid Vanilla MasterCard in June. I put it on top of my fridge to retrieve later. The card disappeared... long story short, It is 2 months later, and my card turned up. I called to request a balance, but it is only $4. something... I called, but could...
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Anonymous
EVA

I'm getting the same things here, maybe the web site get little problem

Anonymous
fixyoursite

I've been getting "Web service returns null response". I think their site is messed up.

#1350373
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OneVanilla - Purchases are not going through

I tried to buy something online and it did not go through so I registered my zip code but that didn’t work eiter
1.2
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1439094
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OneVanilla - Scammed!!!!

On December 1,2018, we went to the OneVanilla website to find the dollar amount on an unused Visa gift card. We were unable to verify the information, and thought that perhaps the website was down. Today, December 13,2018, we decided to try again.....only to find that after we did get through to the site, a debit was processed on December 4,2018 for the entire balance of 50$ for a purchase at dovisual. We did not make any such purchase.....however, all the money was gone! What kind of company is OneVanilla that they have let hackers get into the private information.......Telling all my friends and relatives to NEVER use one of these kind of cards again.
#1423176
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OneVanilla - Worst Gift card Ever

Got this gift card for Christmas, activated card. never used it and the next day the funds were gone. Called and told them when I looked up my card that the one hundred dollars was taken out by Dovisual online. It was at 4:56 am. Told that they would have to investigate it and it will take at least 90 days. I am so angry and so is my niece who bought the card for me. I will never purchase another gift card from them again. My niece and I are telling our friends and Family never purchase a vanilla gift card.
1.4
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Customer service
Reliability
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Value for money
#1443407
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OneVanilla - Pissed Off Consumer

Called at was told that a refund check had been cut for me on 12/18/18 and that it would take 7-10 business days for me to receive it. Yesterday made 14 days (2 weeks) and I still have nothing. No one answers when I call. Get recording saying that due to unforeseen circumstances they can't take my call right now and to try again later.
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1443550
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