OneVanilla Reviews

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Declining card

OneVanilla - Declining card
OneVanilla - Declining card
OneVanilla - Declining card
OneVanilla - Declining card
The card says the details entered are invalid please contact the customer care line for assistance. And is there anyway to get my money refunded back?
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3 comments
#1851223

Their website sucks, always says an error has occurred and card is invalid when calling them. *** poor service

#1863171
@PissedConsumer1851223

where is my 315.00 off my one vanilla card

#2058050
@PissedConsumer1863171

They prevent customers from checking their card balance. I recommend that everyone stay away from the sketchy Vanilla cards.

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ID
#1840348 Review #1840348 is a subjective opinion of poster.
Service
Onevanilla Prepaid Card Activation
Pros
  • Easy transaction and process
  • Easy to use works exactly as advertised
Cons
  • Bad customer service
  • Waiting days before my problem is fixed
Loss
$495
Preferred solution
The solution is to activate the card so it won’t says card is invalid anymore.

Careful with this company

Company difficult to deal with. No address or fax number provided. Only a P.O box. Long wait on the phone.

User's recommendation: Careful with this company.

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ID
#2879548 Review #2879548 is a subjective opinion of poster.
New Reviewer

Scammed

I just bought 3 card at cvs and automatically get scammed from all 3 of them I dont know what to do please help
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ID
#2874885 Review #2874885 is a subjective opinion of poster.
Location
Owego, New York
Loss
$1200
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I called about someone stealing my money

I called and I had to put 5 cards that that I had on locked because someone took the money and spend the money I was never contacted again and it was 2,200 dollars thats I lost I need serious help in getting my money back
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ID
#2872328 Review #2872328 is a subjective opinion of poster.
Pros
  • No pro
Cons
  • Have my money and wont give it to me
  • Stole my money
Loss
$2200
Preferred solution
Full refund
New Reviewer
I tried to use the card but it keeps saying its not valid even when I enter the number online it tells me its not a valid number
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1 comment
#2061166

Yes, I had the same terrible experience. Their toll free number is not in the USA.

I sent all the required documents and after longer time that they said the resolution would take, all they told me was to return the card back to the store I purchased it from. They would not provide me with an email or anything to substantiate what I was told over the phone.

Gift cards, once opened cannot just be returned to store. I was left in a bad situation needing the funds and the store took days trying to get authorization from the district manager before they were able to refund the money i

ID
#2862224 Review #2862224 is a subjective opinion of poster.
Location
Fort Worth, Texas

Hacker stole my money from my cards

When I went to send it to my friends money was stolen from the cards so I lost it from four vanilla cards and now I have only received one replacement card from them but they still have not sent anything back to me after I sent the information they requested from me They have been sooo slow to respond to my emails

User's recommendation: Don’t trust using one vanilla for large amounts of money anymore.

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ID
#2855599 Review #2855599 is a subjective opinion of poster.
Location
Cupertino, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Theft of my money

Im not sure what happened. I bought my card on August 20 per a recommendation from someone for something I needed and before I decided to use the card it was already being used without my knowledge or permission.
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ID
#2855502 Review #2855502 is a subjective opinion of poster.
Location
Anderson, South Carolina
New Reviewer

I got scam

U got scam by some people on the on internet but should get me a call please because I have to take my time to explain what happened that night and why I need my money back u guys gotta help me with this

User's recommendation: I need my 500 dollar please.

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ID
#2846869 Review #2846869 is a subjective opinion of poster.
Pros
  • Being able to buy stuff online
  • Fast and easy
Cons
  • Non so far
  • Refund
Loss
$5000
Preferred solution
Full refund

Card issue

What a *** joke and pissed consumer lol wtf such a rip off and no customer service it's pretty much fraudulent what this company is doing to get you to buy their card.

User's recommendation: Never.

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ID
#2817295 Review #2817295 is a subjective opinion of poster.
Location
Columbus, Ohio

I need to get the money off my card when I add it on PayPal it says card needs to be activated

When I add my one vanilla gift card to my paypal account it says card needs to be activated and base on my knowledge cards are activated once you purchase them at the store
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ID
#2812038 Review #2812038 is a subjective opinion of poster.
Location
Kingston, Kingston

Report fraud

I set up a date with a girl who said she was from London Ontario. She told me she was on her way but didn't show.i tried to cancel the card but was told it was all ready pending. I called back on the 13th July and was told ot was paid out. I had to file a dispute form that was mailed to me.The fourm never came in mail. I explained I did not have printer but emailed me fourm that they said I I could write on n in my opion this is a fraudcould write but c

User's recommendation: It will be low.

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ID
#2790517 Review #2790517 is a subjective opinion of poster.
Location
London, Ontario

Report fraud

I arranged a date with a girl who said she was from London Ontario.She said she was on her way.Then never showed. I tried to cancel but was told I had to wait. Called back on July 13th found out it was paid out And was paid out in the United Kingdom. The ad was a complete fake and this represents a fraud The service I had with customer service was in my opinion was very poor it took forever to finally reachsomeonereach a ac

User's recommendation: Be careful hard company to be reached.

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ID
#2790464 Review #2790464 is a subjective opinion of poster.
Location
London, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
OneVanilla - Didn’t get my money when I made a false purchase.
OneVanilla - Didn’t get my money when I made a false purchase.
OneVanilla - Didn’t get my money when I made a false purchase.
Update by user Aug 05, 2021

I contacted the seller and told me he still didn’t get the payment

Original review updated by user Aug 05, 2021
I made a transaction on AliExpress buying little stuff and the total was $34.44 and what I had in my card was $33.11, and I didn't notice when I made the purchase it said it was canceled on AliExpress,...
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ID
#2744719 Review #2744719 is a subjective opinion of poster.
Pros
  • Ease of card use when it worked
  • Being able to buy stuff online
Loss
$33
Preferred solution
Full refund

*** card

this card is *** I keep getting error messages when I try to check my balance. It doesn't even work on amazon either wtf

User's recommendation: don't buy.

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ID
#2732410 Review #2732410 is a subjective opinion of poster.
Location
Santa Fe, New Mexico

I was scammed out of my money

I purchased a one vanilla card for 200 I called and activated the card I called back 1 hr later to check status of funds and my funds was taken off my card that fast before I can use it. I called them they tell me it's nothing they can do
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ID
#2727469 Review #2727469 is a subjective opinion of poster.
Location
Durham, North Carolina

I filled a fraud request on my one vanilla cards

I still havent heard back from one vanilla on my cards? I was scammed and paid almost 2000 to debt collection that I thought. But it was a scam. Want my money back. Wanting to know update on investigations
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ID
#2703846 Review #2703846 is a subjective opinion of poster.
Location
Santa Maria, California

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