Product: Onevanilla Customer Care Clear all filters (0 of 12 reviews match)
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OneVanilla - Scammed!!!!

On December 1,2018, we went to the OneVanilla website to find the dollar amount on an unused Visa gift card. We were unable to verify the information, and thought that perhaps the website was down. Today, December 13,2018, we decided to try again.....only to find that after we did get through to the site, a debit was processed on December 4,2018 for the entire balance of 50$ for a purchase at dovisual. We did not make any such purchase.....however, all the money was gone! What kind of company is OneVanilla that they have let hackers get into the private information.......Telling all my friends and relatives to NEVER use one of these kind of cards again.
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Onevanilla Customer Care
#1423176
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OneVanilla - Pending transaction from a refund. Walmart.com

No answer. Ive tried contacting them 5-7 times
1.0
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Onevanilla Customer Care
#1407529
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OneVanilla - Not fair

First i wanted to pay my gf and now it *** doesnt let me this is *** *** why does this happen to me green dot is better
1.7
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Onevanilla Customer Care
#1398936
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i received my one vanilla card as a Christmas gift and I had misplaced it.I called into customer service multiple times giving them the information they needed to send my replacement card. I called Day after day and each time I called I was always given different...
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1.5
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Onevanilla Customer Care
#1175197
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OneVanilla - The worst Ever in my life!!

I requested my refund over 3_4 weeks And still have not received it and no one can help me! And I am about to be evicted!! Because I was told I'd have It by the 4th
1.0
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Onevanilla Customer Care
#1166954
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OneVanilla - Sucks

Bought card at walmart went to pay bill and said bo money on it and had late charges on my bill afterwards becaise not working went to walmart and they said call number ob back have a nice day ...called number fir 3 weeks all times of day and nothing si 49.00 down the drain
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Onevanilla Customer Care
#1088917
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I have been trying to resolve an issue where someone used the funds on my card.The customer services email address came back undeliverable. The terms state to go to the company where the fraud charges were made and dispute with them. I did so, and they told me to go to...
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Anonymous
Anonymous

can't check balance on 2 cards I have for 2 days all it says is down for maintainance

Anonymous
dj

card number was stolen on a 200.00 card .what is strange there was only 70.00 left on card they were able to charge 200.00 on a purchase.which should have never went through.C...

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Onevanilla Customer Care
I didn't like
  • Customer service
  • Trying to reach customer service about fraud card
#1051545
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I loaded 5 onevanilla cards 500.00 each. e-mailed info for a car on graigs list. never got the car but all onevanilla cards were spent in other states. I sent Dispute-Request Form back in July and now October I am told you never received it. This morning I tried...
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1.0
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Onevanilla Customer Care
I liked
  • How they forcefully bent my posterior
I didn't like
  • Customer service
  • Waiting days before my problem is fixed
#930694
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Onevanilla - Customer Care Review from Cooperstown, New York

DO NOT BUY PRE-PAID CARDS FROM THIS COMPANY!!DO NOT BUY PTE-PAID CARDS FROM THIS COMPANY!! Called One Vanilla to report card information stolden by online hacker. Kept trying to get information frpm them. Got stonewalled everytime. Finally told to file dispute papers. I proved my case perfectly. I got told by rep, I used card personally in Georgia, I live in NY. DO NOT BUY ANY CARDS FROM One Vanilla.
1.0
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Onevanilla Customer Care
#911944
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Tihs card is a SCAM CANNOT GET ANY RESPONSE FROM THIS COMPANY AND THE PEOPLE ARE ALSO A SCAM IM HIRING AN ATTORNEY AND DOING INTERVIEW WITH CBS CALL CURTIS TO OUT THUS COMPANY.THEY NOW OWE ME AT LEAST $5.000.00 JUST FOR STRESS. I REPORTED THEM TO THE ELK GROVE POLICE...
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Anonymous
Anonymous

Let me guess you gave your card #'s away and now you're mad.

Anonymous
Anonymous

Im considering a class action law suit against this company ive been lied to and pacificed with each call now they've added ninety day refund claiming they are waiting for the...

1.9
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Onevanilla Customer Care
#894156
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