Product: Onevanilla Customer Care Clear all filters (9 of 9 reviews match)
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i received my one vanilla card as a Christmas gift and I had misplaced it.I called into customer service multiple times giving them the information they needed to send my replacement card. I called Day after day and each time I called I was always given different...
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1.5
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Onevanilla Customer Care
#1175197
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OneVanilla - The worst Ever in my life!!

I requested my refund over 3_4 weeks And still have not received it and no one can help me! And I am about to be evicted!! Because I was told I'd have It by the 4th
1.0
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Reliability
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Onevanilla Customer Care
#1166954
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OneVanilla - Sucks

Bought card at walmart went to pay bill and said bo money on it and had late charges on my bill afterwards becaise not working went to walmart and they said call number ob back have a nice day ...called number fir 3 weeks all times of day and nothing si 49.00 down the drain
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Onevanilla Customer Care
#1088917
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I have been trying to resolve an issue where someone used the funds on my card.The customer services email address came back undeliverable. The terms state to go to the company where the fraud charges were made and dispute with them. I did so, and they told me to go to...
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Anonymous
Anonymous

can't check balance on 2 cards I have for 2 days all it says is down for maintainance

Anonymous
dj

card number was stolen on a 200.00 card .what is strange there was only 70.00 left on card they were able to charge 200.00 on a purchase.which should have never went through.C...

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Onevanilla Customer Care
I didn't like
  • Trying to reach customer service about fraud card
  • Customer service
#1051545
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I loaded 5 onevanilla cards 500.00 each. e-mailed info for a car on graigs list. never got the car but all onevanilla cards were spent in other states. I sent Dispute-Request Form back in July and now October I am told you never received it. This morning I tried...
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1.0
Product
Onevanilla Customer Care
I liked
  • How they forcefully bent my posterior
I didn't like
  • Customer service
  • Waiting days before my problem is fixed
#930694
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DO NOT BUY PRE-PAID CARDS FROM THIS COMPANY!!DO NOT BUY PTE-PAID CARDS FROM THIS COMPANY!!Called One Vanilla to report card information stolden by online hacker. Kept trying to get information frpm them. Got stonewalled everytime. Finally told to file dispute papers. I...
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1.0
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Onevanilla Customer Care
#911944
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Tihs card is a SCAM CANNOT GET ANY RESPONSE FROM THIS COMPANY AND THE PEOPLE ARE ALSO A SCAM IM HIRING AN ATTORNEY AND DOING INTERVIEW WITH CBS CALL CURTIS TO OUT THUS COMPANY.THEY NOW OWE ME AT LEAST $5.000.00 JUST FOR STRESS. I REPORTED THEM TO THE ELK GROVE POLICE...
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Anonymous
Anonymous

Let me guess you gave your card #'s away and now you're mad.

Anonymous
Anonymous

Im considering a class action law suit against this company ive been lied to and pacificed with each call now they've added ninety day refund claiming they are waiting for the...

1.9
Product
Onevanilla Customer Care
#894156
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I have been trying to pay for an extremely rare CD from a gentleman in France. Paypal was telling me the cards were declined, even though I had balances on both of them! I called the operator six times and got cut off! This by far the worst card system I have ever had...
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Anonymous
jimbo

9-8-14,, I guess I can only buy gas in the good ole United States w/one vanilla, no online transactions outside US. What happened to FREE TRADE.. Visa IS a worthless peice of ...

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Onevanilla Customer Care
#524780
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You can't register a Name to the card, they only register a Zip Code. You cannot use this card on any site that ask for Card Holders Name and billing address if associated with the card. The transaction will fail 100%. I will never use this card again. Now I have...
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Anonymous
Anonymous

This card sucks

Anonymous
Anonymous

You just write in your name when you are buying online, goes thru just fine....

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Onevanilla Customer Care
#372825
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