Not resolved

went to buy something worth 10 bucks and was told by clerk the card was declined. I said impossible there's $400 on this card.

He repeated the card was declined due to insufficient funds. I went online to see wtf was up and lo and behold someone collected a payment for the entire amount under the name k9 refined. ouch. while the payment was pending i called customer service relentlessly for hours to no avail- the phone message said the number i reached was out of service.

i tried every number associated with the card and each number led to a dead end. i guess the moneys gone but lesson learned.

Product or Service Mentioned: Onevanilla Gift Card.

Reason of review: hacked card no help.

Monetary Loss: $400.

Preferred solution: Full refund.

I didn't like: Being robbed and having no help.

Company wrote 0 private or public responses to the review from Nov 03, 2017.
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