I bought a $110 card on 11/26/17. I went to the website to change the zip code.
It said to click on "EDIT" to do that. There was no "EDIT". I couldn't change the zip code. There was a "GIVE FEEDBACK" box on left of website.
I completed it and complained about the non-existent "EDIT". Tried several times the next day. Tried on 11/29/17 butd saw on website that my balance was "ZERO" because someone (PAYPAL *AKINLOLUAKI) had withdrawn the money. I contacted One Vanilla and told them the situation.
They were helpful, and sent info an email to start a dispute resolution. I then called Paypal. Explained the situation to them. Even though this was not on MY Paypal account, they investigated.
They will reinstate my $110 in about 2 weeks. Don't know how or why, but thank you Paypal. Bottom line... One Vanilla, you got a problem.
Paypal said that someone had my card details...yeah, but HOW?
Only place that I entered card details was on One Vanilla website. Had I known that One Vanilla had so many issues, I would not have bought it.
Product or Service Mentioned: Onevanilla Prepaid Card.
Reason of review: money stolen.
Monetary Loss: $110.
Preferred solution: Investigate YOUR problem.
I liked: Easy transaction and process.
I didn't like: I will never ever use again.