I am so sick of this card company.It is horrible! I have a loved one currently held in jail, and I have to keep purchasing these cards to put money into my GTL account just to talk to my loved one.
However! My card keeps saying pending every time I'm putting the money into my *** account! Not only that , but I have to wait 8 *** days for the money to return to my card!!! Which is *** ***!
This has happened about 5 times and I'm sick of it! The customer service is pretty bad! The first time I called the gentlemen was kind and understood the problem and told me I had to wait 8 days, which I was calm about. However, the second time it happened, I called and a lady picked up answering very rudely saying it should go in the next day, which it did not!
She inappropriately lied and just hung up right away.
Once my money is returned, I will never ever purchase another card from onevanilla. I am not pleased at all!!!Don't ever ever purchase a card from this company!
Review about: Onevanilla Prepaid Card.
Reason of review: Poor customer service.