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Summary of OneVanilla Customer Service Calls

1016 TOTAL CALLS
91% SUCCESSFUL CONNECTIONS
03:13 AVG CALL DURATION
12% ISSUES RESOLVED

Customers Contact OneVanilla to Ask about:

Cards:

  • “Card not working”
  • “Stolen card”
  • “Can you reload a one vanilla card”

Account:

  • “Account locked”
  • “Balance of my card”
  • “Need balance on numerous cards”

Request for Information:

  • “Can I purchase a non reloadable card to link to another card”
  • “Questions regarding deposits”
  • “Just havd question's”

Payments and Charges:

  • “Payments wont go through”
  • “Pending payments I didn’t do”
  • “Charge on card”

Activation/ Cancellation:

  • “Can you activate a vanilla card without putting money on it”
  • “Activation”
  • “Cancel payment”

Refund:

  • “Check on refund check”
  • “Refunds”
  • “How merchants refund to card”

Staff:

  • “Customer service”
  • “I have a customer service question”

Return/ Replace:

  • “I bought a game on Xbox and returned it and the money never went back on to my card and Microsoft said if u have any questions they have a email that will answer them”
  • “Replacemn”
  • “All of my return was not refunded to me”

Product/ Service:

  • “Cant buy anything”
  • “I can’t buy or order anything online with it.”
  • “I cant order annyhting on amazon and icant use the card at all”

Shipping and Delivery:

  • “Tracking my refunds”

Other:

  • “Used funds”
  • “A reason”
  • “Bsl”

About OneVanilla

Top 5 OneVanilla Products

Prepaid Card, Gift Card, Website

Top 5 Likes about OneVanilla

How they forcefully bent my posterior, Easy transaction and process, Talking with customer service was quck and understanding, I like

Top 5 Dislikes about OneVanilla

I will never ever use again, Customer service, Having my time wasted, Can not spend online, Being robbed and having no help

Summary

OneVanilla is a non-reloadable prepaid self-use card offered by InComm. The company was founded in 1992. Its headquarters is based in Atlanta, Georgia, United States of America. OneVanilla prepaid card is accepted everywhere in the United States of America and District of Columbia wherever Visa debit and Debit MasterCard are accepted. OneVanilla can be used for shopping, paying bills, and travelling. Owners can load any amount between US $20 and US $500. No personal information is required. No credit check is required. There are no fees after purchase. OneVanilla prepaid card is ready to use immediately.

OneVanilla reviews and complaints

OneVanilla is ranked 25 out of 296 in Cards category

Payment Methods

VISA

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OneVanilla Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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