OneVanilla Contact Information

Customer Care:

  • (877) 770-6408

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Headquarters Address:

OneVanilla Customer Care
PO Box 826
Fortson, Georgia 31808
United States

Social Networks:

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Summary of OneVanilla Customer Service Calls


Customers Contact OneVanilla to Ask about:


  • “Help with card”
  • “It says my card is declined when I just put money on it”
  • “Understand the purpose of using the card”


  • “Is there a minimum balance for $500usd”
  • “It won't let me look at my balance what about it”
  • “Wanna know my balance”

Activation/ Cancellation:

  • “Trying to register/activate card”
  • “To activate card and talk to someone”
  • “To activate my card with a pin numberand upgrade to my vanilla”

Request for Information:

  • “It won't let me check my balance also do I have to activate the card online is it activated at purchase”
  • “How much time before I can use it”
  • “Can I purchase a non reloadable card to link to another card”

Payments and Charges:

  • “Payments wont go through”
  • “Pending payments I didn’t do”
  • “Charge on card”


  • “I asked for a refund from a website and it’s not going back into my card”
  • “Check on refund check”
  • “Refunds”


  • “I have a customer service question”
  • “Customer service”

Return/ Replace:

  • “I bought a game on Xbox and returned it and the money never went back on to my card and Microsoft said if u have any questions they have a email that will answer them”
  • “Replacemn”
  • “All of my return was not refunded to me”

Product/ Service:

  • “Cant buy anything”
  • “I can’t buy or order anything online with it.”
  • “I cant order annyhting on amazon and icant use the card at all”

Shipping and Delivery:

  • “Tracking my refunds”


  • “I need gelp”
  • “Saber saldo”
  • “Need pending $100 back from paxful”

OneVanilla Rating Stats

1.6 out of 5 stars
based on 96 reviews
See all 199 reviews reviews

Rating stats

  1. 68 reviews
  2. 15 reviews
  3. 4 reviews
  4. 3 reviews
  5. 6 reviews

About OneVanilla

Top 5 OneVanilla Products

Prepaid Card, Gift Card, Website

Top 5 Likes about OneVanilla

How they forcefully bent my posterior, Easy transaction and process, Talking with customer service was quck and understanding, I like, Ease of card use when it worked

Top 5 Dislikes about OneVanilla

I will never ever use again, Customer service, Having my time wasted, Can not spend online, Being robbed and having no help


OneVanilla is a non-reloadable prepaid self-use card offered by InComm. The company was founded in 1992. Its headquarters is based in Atlanta, Georgia, United States of America. OneVanilla prepaid card is accepted everywhere in the United States of America and District of Columbia wherever Visa debit and Debit MasterCard are accepted. OneVanilla can be used for shopping, paying bills, and travelling. Owners can load any amount between US $20 and US $500. No personal information is required. No credit check is required. There are no fees after purchase. OneVanilla prepaid card is ready to use immediately.

OneVanilla reviews and complaints

OneVanilla is ranked 23 out of 307 in Cards category

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OneVanilla Stats

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