OneVanilla Contact Information

Customer Care:

  • (877) 770-6408

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Currently you can call only US numbers.

Headquarters Address:

OneVanilla Customer Care
PO Box 826
Fortson, Georgia 31808
United States

Social Networks:

Summary of OneVanilla Customer Service Calls


Customers Contact OneVanilla to Ask about:


  • “Register my card”
  • “My card is getting declined”
  • “Card will not work”


  • “Close account”
  • “Find out the balance”
  • “Money that was never spent was deducted from my account.”

Activation/ Cancellation:

  • “Cancel a transaction”
  • “I need to activate my card”
  • “Trying to activate card”

Request for Information:

  • “When can I access my funds”
  • “Unable To check my balance”
  • “Can't check my balance”

Payments and Charges:

  • “Payment error”
  • “I want to take off a transaction”
  • “Payment won’t go through”


  • “Refunded purchase”
  • “To see if it accepts refunds from Amazon”
  • “Refund on returned item”


  • “I have a customer service question”
  • “Customer service”

Product/ Service:

  • “Cant buy anything”
  • “I can’t buy or order anything online with it.”
  • “I cant order annyhting on amazon and icant use the card at all”

Return/ Replace:

  • “I bought a game on Xbox and returned it and the money never went back on to my card and Microsoft said if u have any questions they have a email that will answer them”
  • “Replacemn”
  • “All of my return was not refunded to me”

Shipping and Delivery:

  • “Tracking my refunds”

Website/ Application:

  • “Help with ordering from a certain website”


  • “Update on dispute”
  • “Change of address”
  • “Never recieved in mail”

OneVanilla Rating Stats

1.6 out of 5 stars
based on 117 reviews
See all 242 reviews reviews

Rating stats

  1. 84 reviews
  2. 18 reviews
  3. 4 reviews
  4. 3 reviews
  5. 8 reviews

Rating trend

About OneVanilla

Top 5 OneVanilla Products

Prepaid Card, Gift Card, Website

Top 5 Likes about OneVanilla

How they forcefully bent my posterior, Easy transaction and process, Talking with customer service was quck and understanding, Ease of card use when it worked, I like

Top 5 Dislikes about OneVanilla

I will never ever use again, Customer service, Can not spend online, Having my time wasted, Being robbed and having no help


OneVanilla is a non-reloadable prepaid self-use card offered by InComm. The company was founded in 1992. Its headquarters is based in Atlanta, Georgia, United States of America. OneVanilla prepaid card is accepted everywhere in the United States of America and District of Columbia wherever Visa debit and Debit MasterCard are accepted. OneVanilla can be used for shopping, paying bills, and travelling. Owners can load any amount between US $20 and US $500. No personal information is required. No credit check is required. There are no fees after purchase. OneVanilla prepaid card is ready to use immediately.

OneVanilla reviews and complaints

OneVanilla is ranked 27 out of 337 in Cards category

Payment Methods


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OneVanilla Stats

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