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Summary of OneVanilla Customer Service Calls

853 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:20 AVG CALL DURATION
11% ISSUES RESOLVED

Customers Contact OneVanilla to Ask about:

Cards:

  • “Declining card”
  • “Card will not work!”
  • “I want to know what was purchased with card”

Account:

  • “Need balance on numerous cards”
  • “To check my balance”
  • “Can’t checkbalance”

Refund:

  • “Refunds”
  • “How merchants refund to card”
  • “I refunded something and it went to the non reloadable pre paid card”

Payments and Charges:

  • “False charges”
  • “Unauthorized purchase”
  • “Issues with payments”

Staff:

  • “Customer service”
  • “I have a customer service question”

Return/ Replace:

  • “Replacemn”
  • “All of my return was not refunded to me”
  • “Replacement card”

Cancellation:

  • “Cancel payment”

Shipping and Delivery:

  • “Tracking my refunds”

Other:

  • “Questions regarding deposits”
  • “Just havd question's”
  • “To see how much”

About OneVanilla

Top 5 OneVanilla Products

Prepaid Card, Gift Card, Website

Top 5 Likes about OneVanilla

How they forcefully bent my posterior, Easy transaction and process, Talking with customer service was quck and understanding, I like

Top 5 Dislikes about OneVanilla

I will never ever use again, Customer service, Having my time wasted, Can not spend online, Being robbed and having no help

Top 5 Related Companies

InComm, OneVanilla, Vanilla Mastercard, Myvanilla, Fastcard

Summary

OneVanilla is a non-reloadable prepaid self-use card offered by InComm. The company was founded in 1992. Its headquarters is based in Atlanta, Georgia, United States of America. OneVanilla prepaid card is accepted everywhere in the United States of America and District of Columbia wherever Visa debit and Debit MasterCard are accepted. OneVanilla can be used for shopping, paying bills, and travelling. Owners can load any amount between US $20 and US $500. No personal information is required. No credit check is required. There are no fees after purchase. OneVanilla prepaid card is ready to use immediately.

OneVanilla reviews and complaints

OneVanilla is ranked 25 out of 297 in Cards category

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OneVanilla Stats

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Number of Calls

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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