State: California Clear all filters (6 of 187 reviews match)
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I had a 500.00 card and made one purchase for 4.36 and asked for refund instead total combined credits were turned into debits of 52.00. Customer Service refused to add up all charges with me over the phone and would not allow the call to be escalated. Rep stated their...
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1.0
#877119
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Onevanilla - Prepaid Card Review from Lake Elsinore, California

Had no problem using onevanilla card. My mom was suprised and loved her many choices to use out in this big world! . Thanks for coming up with this safe way of surprising the ones you love. :) .
5.0
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#865876
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onevanilla says no registration needed as if they are doing the consumer a favor, but in reality not registering the card makes it almost useless for online purchases unless you can contact the merchant on the phone, then its really not an online purchase anymore, its...
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1.0
I didn't like
  • Length of time to resolve
  • Can not spend online
#832901
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I received a $100 oneVanilla prepaid debit card for Christmas. Last week I tried to use it for the first time and it declined. I called the costumer service line and they mentioned that the card had already been registered and used online on Amazon that same day!...
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Anonymous
Anonymous

On the activation receipt, it should display part of the actual card # that was activated in this form:09****3412The bin # is excluded of course, (first 6 digits) cause the bi...

#769274
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Bought and loaded $ 500.00 on one vanilla prepaid card, within one hour ( before I even opened it) someone had tried to use it in Florida, a company I have never even heard of used the card for $500.00. I called customer service and I have to wait anywhere from 2-8...
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metal8089
metal8089

Wow.......Did the issue ever get resolved?

#750340
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I purchased a OneVanilla Prepaid Visa Card for my daughter for her to use while traveling out of state. Upon purchasing the card, I kept the packaging and inserts in case it was lost or stolen. My daughter returned from her trip minus the card. No worries I thought....
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Anonymous
JVB

Thanks for all of your comments, I think that my card info was stolen as soon as I purchased it. Went to use it at the gas pump and it appeared to be good until the pump stop...

Anonymous
POd ***sumer

I too have a horror story-- both with the OneVanilla product and GreenDot-- we need to get every one who has been scammed to file federal charges under the Banking Act, and un...

#255563
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