I purchased a card for $100 and was only able to make a $20 purchase. Every transaction has been declined for a lack of funds. When I called customer service, a supervisor named Chris told me that I requested a refund because the card wouldn't so I would need to pay...Read more
OneVanilla - I logged in to check my balance and got hacked
Once I logged in with my new card the site asked for my card info and when I hot enter a pop up said web site down for maintenance and it was that way for three days.all my funds were empty when I called the phone number to check my balance. Funds were zero,d on that first web site check.Be warned
I received this card as a gift for Christmas 2016 and just tried to use it today for an online purchase where it was denied. I checked with the web address and the web page showed it had been used and the balance was zero. I called the 1-800 number and spoke with...Read more
OneVanilla - My card quit working imposible to check balancefix this
Fix this i cant spend my own damm $
OneVanilla - Tried to track a deposit and apparently,it got "lost"
In trying to contact to get my 100 dollars back,it kept coming back with lost in translation. It's been 2months and I still have seen a penny of this deposit!!!
i received a refund from a seller and i lost the card they would not help me due to i did not have the full 16 digit card number i will never ever use their services ever again. they just stolled my money and refuse to transfuse it to another card. they told me do i...Read more
I didn't like
- I will never ever use again
OneVanilla - One Vanilla Steals Your Money
Loaded $120 onto one of these cards and went to check my balance and it says the card doesn't even exist! I'm out of $120.00. Please DO NOT PURCHASE these.
I have been trying to resolve an issue where someone used the funds on my card. The customer services email address came back undeliverable. The terms state to go to the company where the fraud charges were made and dispute with them. I did so, and they told me to go...Read more
I didn't like
- Customer service
- Trying to reach customer service about fraud card
I am so sick of this card company.It is horrible! I have a loved one currently held in jail, and I have to keep purchasing these cards to put money into my GTL account just to talk to my loved one. However! My card keeps saying pending every time I'm putting the money...Read more
Onevanilla Website Review
The website my vanilla was not letting me check balance.
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