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I purchased a card on Jan. 12th 2018.

When I returned home I begin to call the card #'s and check balances. My $500 was not on the card. I went back to CVS (which didn't help at all) and told them. Between CVS sending information and myself going on a month now, I keep getting the run around!

They tell me the same thing each time I call, which is several times a week. They said they still haven't made a decision yet! Really????

The card is deactivated, just refund my money please! I promise that this review will be copied and pasted EVERYWHERE possible!

Review about: Onevanilla Prepaid Card.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Length of time to resolve, Having my time wasted.

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Anonymous
#1554319

I have had the same problem. First said it takes 45 days to research.

Called in 45 days, said company had 90 days to resolve. Talked to a supervisor with no results and requested to speak to Management. Received a call from Interactive Communications International (770-240-6100). Said basically same thing.

Would not give me the address of phony company who took my $500.00. Still waiting for resolution.

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