Onevanilla - 30$ and store got error

I got a one vanilla card and paid cash 30$.The store gave me the card and did not see on the receipt that it was declined.

I returned to the store asking them to fix it. They said no Refunds. I called the center did not take long to get a hold of them. I had to send my address name and my id along with my receipt via email to them.

Now I have to wait 2-7 days for them to get my card active.

I have never had a problem with this company until today.This is upsetting as ***.

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
    • Talking with customer service was quck and understanding
  • What I disliked
    • Issue occured
    • Waiting days before my problem is fixed
    • Could not get refund from store

Reason of review:
Problems with payment
Preferred solution:
Deliver product or service ordered
Monetary loss:
Product or service
Onevanilla Prepaid Card
Review category
review #758897 by

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Feb 11 #1110593

Onevanilla are good cards. The Fault lies at the store u purchased it from. If u had the receipt clearly showing it was not activated, they should of simply swiped it again and re-attempt activation.
Trust me......
The cashier and store manager knew *** well the till was heavy by $34.95......
The store robbed u

0 0 Reply

May 28 #1165784

with the onevanilla cards theres no way to re-swipe , with those the register automatically asks to scan. so their isnt a way to simply just re activate it. Yes i do believe they should have done more to help the customer out but i dont know the full story so there isnt much else i could say.

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