Jada J Nac

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Verified Reviewer

$120 missing.

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OneVanilla - $120 missing.
I loaded $120 to my vanilla to pay my phone bill. Went to pay my phone bill and its gone. One vanillia says there was a $100.00 transaction for PayPal. It was a new car and I dont have a PayPal. Only thing I see is some from vanilla stole my money.
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Loss:
$120
Cons:
  • Stupid process
  • Fact the minute i placed money on card money was gone
  • Bad bad

Preferred solution: Full refund

User's recommendation: DO NOT BE A CUSTOMER PERIOD.

moustafa e

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Verified Reviewer

Poor response from vanilla one reprsentative

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i purchased $100 gift card on 5/28/2020, while i eas checkin g the card balance ,and use, it state that $100 purchase from amazon and transaction pending so 1i called 1-87*-770-****,spoke with a represantative sounded from the phillipine not being prejudice ,she said we need to wait until the transaction is made i called after 3 days transaction was made but she told me to wait 7 days i called after 7 days she said need to wait 1o days i called after 10 days shw said i need to wait 45 days, if the people were tresponsible they would have stopped the transaction from day one since they jhavbe all my information
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Loss:
$100
Pros:
  • No pro
Cons:
  • Not reliable can loose your money with out accountability

Preferred solution: Full refund

User's recommendation: do not use this company sound fishey

Roony L

Trying to activate card

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When I try to activate my card it says its having trouble
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Beverly K Cls

Money gone!

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Updated by user Aug 02, 2020

The money was not returned! Dont yse these cards!

Original review Jul 03, 2020
I purchased a one vanilla pre paid money card. Money was removed for a purchase I made and a balance was left. The money is gone. Is one vanilla a company of theirs? I am 74 and need the money back!
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Loss:
$100

Preferred solution: Full refund

Zach S Pzu

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Verified Reviewer

Card keeps getting declined when shopping online

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I am curious to see if anyone has found a solution to registering your zip code to the card. There is no option on the website to add the zip code, and every time I try to add the zip code through the phone number, it states it was successfully registered but it never actually goes through. My card gets declined online every time because it has not registered a zip code even though I have tried multiple times over the phone. Has anyone else been able to register your zip code?
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Pros:
  • Easy to use when it actually works
Cons:
  • Zero customer service
  • Non working features

Preferred solution: Deliver product or service ordered

User's recommendation: I would just stay away from this card based on their unreliable history

Brooklyn B Exq
map-marker Montana, United States

Card stolen & funds used

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My friend and I purchased this card, and somebody in another state took the funds off the card before we had a chance to use it. This is the third time that she and I have bought a one vanilla card and this has happened each time.
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Loss:
$20

Preferred solution: Full refund

Benjamin S Mww

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Verified Reviewer

Refund online purchase that has been cancelled

Mercari the online shopping app.states that they are refunding my card for the purchase that has been cancelled. The item was misrepresented and the transaction was cancelling within 24 hrs of purchase, and had not yet even been shipped.
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Loss:
$32
Pros:
  • Convienent
Cons:
  • Fact that i couldnt speak to a human over the phone

Preferred solution: Full refund

Mia S Yhe

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Verified Reviewer

My card get *** and someone buy things with so I don’t have money inmy card anymore. The security is very bad!!!!!

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My Vanilla card got *** and someone buy things with my money and now I dont have money in my card anymore. The security is very bad! I lost 75$ because of that! Angry
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Loss:
$75
Pros:
  • Being able to buy stuff online
Cons:
  • Trying to reach customer service about fraud card

Preferred solution: Full refund

Notreve N

My payment on amazon is not going through

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My card is not going through on amazon . I have the right amount to pay for the items I dont u defat and why this is happening.
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Preferred solution: Deliver product or service ordered

Wilson L Oyr

The card is been decline by online shops

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Hello! I'm writing this because I tried to shop online, but they decline the card. I don't know why
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Loss:
$30
Pros:
  • Easy to use when it actually works
Cons:
  • Can not spend online

Preferred solution: Deliver product or service ordered

Hildegard Wwh
map-marker Hawaiian Gardens, California

Not letting me do my transactions

I am trying to do a transaction and it says its denied by the bank
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Gregory J Muq

Works better than my banks debit card.

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wish it cost less to buy.
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Pros:
  • Easy to use
Cons:
  • Can not track transactions
Resolved
Tammy R Ove

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Verified Reviewer

Resolved: Daughters money stolen _Vanilla Visa

Updated by user Jun 07, 2020

Company fixed issue and I have been provided with full refund

Original review May 06, 2020
Fraud charge to PayPal. My daughter checked her balance and the same day it was used so when she went to purchase shorts online from American Eagle it was declined. I have waited online for hours filled dispute papers, emailed them, waited a week, called back waiting hours again only to be told she won't get a new card with balance for maybe 90 days. For me to call back in another week. Wait what, your website is hacked my 16 yr old who has no PayPal can't get her money back. The charge was pending and the card was suspended so this should not be an issue. I'm telling her Grandmother never to buy these cards as gifts again. This is ridiculous.
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Loss:
$54
Cons:
  • Talking with customer service only by the phone
  • Being robbed and having no help

Preferred solution: Full refund

User's recommendation: Don't use these cards, they don't care abut security or your loss

Madeleine K

Unhappy

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paid a bill to an unnecessary company and one vanilla said that they could help refund this but when i tried calling them to actually refund the money to my card i was unable to get a hold of them. they stated that they can return the money to my card within 60 days and i am good with that, but i would like to resolve this matter rather quickly.
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Loss:
$179

Preferred solution: Full refund

User's recommendation: when you have them on the phone than try to settle the matter otherwise it will be very hard to get a hold of them when trying to call them back.

Helen Q Vsc

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Verified Reviewer

I cannot use card

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i tried to use it on line tonight and was told it was declined how? it was never used
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Preferred solution: Deliver product or service ordered

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