January H

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Verified Reviewer

Transaction

When I used PayPal using my Onevanilla to buy something and it got refunded. When I check my balance on OneVanilla website I have $0.00 on my account and have $495 on pending item, I waited 2 days now its still doesnt put back my money into the card.
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Loss:
$495
Pros:
  • Ease of card use when it worked
Cons:
  • You could not use it online

Preferred solution: I was trying to buy something and After my money got refunded the money does not go back to the card it’s been 2 days now.

Anonymous

Card stolen & funds used

It's been almost two months and I heard a thing from then I sent you the emails that was proof that the money was stolen from me they never email me every time I call it the same old *** I don't think I'm ever going to get my money back and that's not right.
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Jocelynn H

2 cards funds removed from illegally

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Grabddaughter was owed money. Friend got in touch with her . Told her to purchase a one vanilla card, put 50 on it, and she would transfer $s to it. 1st card didn't work...supposedly...so she was asked to try again. I didn't figure it was a big deal, I could just use the $s on card. So, granddaughter bought another one and sent the info. Got told the girl's bank wouldn't let her transfer the money. We went to use the cards and they cane back insufficient funds. We got scammed! Is there anything we can do it to get my $100.00 back? Jocelynn Heath
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Loss:
$100
Pros:
  • Available resources to us

Preferred solution: Full refund

amy m Jte

Sayimg my card is in axtive and i have money on the card

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saying my 3 digit code is wrong its not its sqying cards in axtive i have money on my card what do i do
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Pros:
  • How they forcefully bent my posterior
Cons:
  • Bad support

Preferred solution: Apology

Anonymous
map-marker New York, New York

Card not working

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No way to get to customer service, have to email. Did that hours ago. No word back. Seems to be a real *** company.
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Cons:
  • Great difficulty using card to purchase in store or onlline

User's recommendation: Don’t buy there cards

Adam B Osp

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Verified Buyer
|

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Verified Reviewer

I bought a new onevanilla card and it tells me that my card was not activated so I should call customer service

I bought a new onevanilla card and it tells me that my card was not activated so I should call...
I bought a new onevanilla card and it tells me that my card was not activated so I should... - Image 2
I bought a new onevanilla card and it tells me that my card was not activated so I should... - Image 3
I bought a new onevanilla card and it tells me that my card was not activated so I should... - Image 4
I bought a new onevanilla card and it tells me that my card was not activated so I should... - Image 5
I bought a new one vanilla card at the Walgreens and it told me that my card was not activated, so I should contact customer service. Please I want you to activate the card for me.
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Loss:
$200

Preferred solution: Full refund

Sharon E Wft

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Verified Reviewer

STOLEN MONEY

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I used my card twice with a starting balance of $500.00. I had a remaining balance of $288.40. The next time I used the card, I got a call from the company I made the purchase and was told the bank refused the card. I checked the balance, and there was ONE PENNY left on my card. Mastercard let someone take money off my card in FOUR different transactions and put it on a Paypal card. I AM MAD AS HELL!!!!!
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Loss:
$288
Pros:
  • Ease of card use when it worked
Cons:
  • Other people can scam you

Preferred solution: Full refund

User's recommendation: DON'T GET THIS CARD!!!!!!

amy m Jte
map-marker North Adams, Massachusetts

Unsatisried

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cards saying in active 3 digit code says its erong
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Anonymous
map-marker Tampa, Florida

Card issue

My card was shut off due to fraudulent site and never got issued a new one. 494160****904206. I had 22.00 on there and 82.00 was stolen
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Anonymous
map-marker Los Angeles, California

Stolen card

vanilla prepaid Visa card was stolen from me with $500 on it from December the 7they will not give me a manager phone number or somebody hired to talk to
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Kumari T

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Verified Reviewer

Funds are gone from the card

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I went to CVS and got one of your cards to pay my light bill. Someone got my card and went shopping online. I did not go online to shop. I need my money back
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Loss:
$300
Pros:
  • Easy transaction and process
Cons:
  • Fact the minute i placed money on card money was gone
  • Having to wait and not knowing if my money will be refunded

Preferred solution: Full refund

Carlston I

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Verified Reviewer

Never received refund of money to an online merchant that I never ordered from.

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I filed a report to ask for refund of money paid to an online merchant since I don't use online services for merchandise. The merchant in question is in a city in the Midwest USA and I reside in the Eastern area. I could not have made a purchase in the merchant area since I never left my resident state. The amount of request for refund was over the amount of $100 and the agent I spoke to was not helpful to remedy the situation and gave me the impression that he was only about keeping the money. He even declined my request to check with the merchant and see who had purchased what item(s) and told me that I was responsible for doing that. What kind of financial institution does that? It's going to be one year next month and I still haven't received any response nor the requested refund of my money! How do we trust this kind of service from a company that does not work with their customer and resolve this type of issue?
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Loss:
$110
Pros:
  • Loading funds
Cons:
  • Length of time to resolve

Preferred solution: Full refund

User's recommendation: Don't purchase the vanilla card unless you want the same type of treatment from this financial crap of a business!

timothy f Sbr

Cards stolen

I purchased 4 cards for my grandchildren. They all live out of town/state, and because of the virus we sent the cards. We found by the postal service they were stolen out of the envelopes we shipped. Do we have any recourse
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Loss:
$200
Pros:
  • Easy of purchase

Preferred solution: Let the company propose a solution

Richard T Ydq

Activation issue

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OneVanilla - Activation issue
Updated by user Aug 19, 2020

Very great and understandable

Original review Aug 19, 2020
It keeps telling me (An error has occurred please try again later) And I want you to get it fixed for me Thanks
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Loss:
$4
Pros:
  • Easy to use when it actually works
Cons:
  • It can be hacked

Preferred solution: Let the company propose a solution

User's recommendation: That's the best card I have ever used

Rebecca U Uss
map-marker Salamanca, New York

Card issue

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My card was scammed of 100.00 and now it's saying my numbers for my card is invalid
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Loss:
$100

Preferred solution: Full refund

User's recommendation: Be careful

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