OneVanilla
OneVanilla Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OneVanilla has 1.7 star rating based on 326 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend OneVanilla to a friend or colleague.
- Rating Distribution
Pros: Easy transaction and process, Being able to buy stuff online, Easy to use.
Cons: Being robbed and having no help, Length of time to resolve, Bad bad.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OneVanilla has 1.7 star rating based on 326 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend OneVanilla to a friend or colleague.
- Rating Distribution
Pros: Easy transaction and process, Being able to buy stuff online, Easy to use.
Cons: Being robbed and having no help, Length of time to resolve, Bad bad.63% of users think that OneVanilla should improve its Customer Service.
38% of users say that they won't use OneVanilla in the future for similar services or products.Recent recommendations regarding this business are as follows: "DON'T BUY THESE CARDS!", "DO NOT BUY ONE VANILLA CARDS THEY WILL STEAL YOUR MONEY", "Unreliable company, do not purchase from them.", "do not buy", "Thanking your service".
Most users ask OneVanilla for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Balance and econ fluking...chronic.
this group starts out good and then fails eventually, whether its acquiring your balance only to find after you have spoken to a customer rep that funds in your account had been absconded by some unknown source..This has happened around 5x and although I got a check for the amount taken from Fortson it never fails...so I wait 5 years and try them again only with the same results...bad to non exixtent internet balance connections as well as missing money..and the routine all over again...so after I get my 10 plus dollars back I intend to quit this group maybe in another 5 years they will have improved but there are doubts...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe card is on hold
Preferred solution: To let me use my card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Accra, Greater Accra RegionResolved: Couldn’t found my OneVanilla visa debt card
Company fixed the issue and I have been provided with product replacement.
My card is valid gift card and I always buy valid gift cards
You can check the back of the card you won’t see the security code
I turn the back of the card but I couldn’t find the cvv
Bought the card and open it and when I turn the back of the card I couldn’t find the cvv
- Loading funds
- Idk
- I have send the details to you one month ago
- Manager says card is active when trying to use it says invalid
Preferred solution: Full refund
User's recommendation: Thanking your service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges on my card I did not make
Still getting the runaround. No resolution yet. Definitely will not ever use onevanilla againThanks for your concern
- Not reliable can loose your money with out accountability
Preferred solution: Full refund
To warn other people
User's recommendation: DON'T BUY THESE CARDS!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard on hold
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard issue
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montreal, QuebecUnreasonable delays of a desactivated prepaid MC
Hello,
My name is Joyce Marina. I am from Montreal,Canada.
I have a prepaid VanillaMC of 100$ that was apparently never properly activated by the store I bought it from.
Called customer service, and submitted all the documents requested by the agent on May 31st.
I was told to wait 30 business days for the whole process to be completed. Called back after these 30 business days, and young man told me to wait until Wednesday, July 19th and call them back if I havent heard from customer service. I call back on Friday instead to make sure it was finally processed! Still Nothing!
And today the agent tells me the exact same thing '' Call us back next week, I will push for your file to have it processed''. I am extremely annoyed with the delays, and the same exact conversation I have with every single person I spoke to from customer service! I cannot afford to call every single week to see if their department has come to a conclusion or not. I am extremely frustrated and will not wait another month to solve this.
Please send me a replacement, or have them process my file already! This is unbelievable, I have never encountered an ongoing issue like this with Visa?!
It almost feels like a scam. Please help, I can send all the documents I have already sent out.
User's recommendation: Unreliable company, do not purchase from them.
Loss of Funds
Card was deactivated without letting me know. According to Libidiya, because there was a suspicious transaction to which she could not tell me what the suspicious transaction was.
Told me no one in her dept can tell me what was suspicious. Extrememly rude and doesn't explain anything just repeats the same 3 sentences off her script. I used the card yesterday at the same exact deli and had no issues and now i can't use my card and they'll mail me a new card in 7-10 business days even though they don't have my address?? They let you buy a card then deactivate your card stating a bs reason and keeps the money.
Elaborate theft. DO NOT BUY ONEVANILLA CARDS THEY WILL STEAL YOUR MONEY.
User's recommendation: DO NOT BUY ONE VANILLA CARDS THEY WILL STEAL YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Timmins, OntarioCard cannot verify
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card lost $5”0
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service line Southeast Asia and holding my funds
** still nothing from vanilla one not even an appolige nothing never ever trusting my money either them again
Well after I stay $100 for deposit using my Vanilla MasterCard I was then told it would take 20 minutes to get get my money back then I was told I could take up 24 hours send after a while it was for it it was 7 days now is is the 8th day Alma from Southeast Asia is a manager or so-called so she in Canada would be fired and taken out of the building for her rude belittling and ignorant way of speaking to me now if you would like to deal with Canadian citizens in American citizens try making American citizens Payson jobs that actually hold so people like me can understand what they're saying it took me an hour to find out that my funds would be released tomorrow because it took me 17 times to ask her that is that acceptable to you is that acceptable to massive Vanilla MasterCard well if it is that the company will be ex will be demolished shortly I have never been so aggravated with my own money that I am now will make sure each social media platform knows well and aware of how horrible you treat your customers and actually pay you so I would love to have a word with someone who can understand and speak English and I can understand and speak understand them to call me back and explain to me why was it necessary to hold my money for eight days and we're in the terms of conditions does it state that because they released the Motel 6 had released the funds and I had the receipt to prove it was Vanilla one holding on to it were they able to use it as I wish like a Ponzi scheme is this what this is call me back and explain to me why you are able to hold money that isn't yours for as long as you like and also explain to me what your expectations are for customer service cuz by the sounds of it they're very low sincerely Caitlin Miller from New Brunswick Canada have a wonderful evening
- Speakandunderstandenglish
Preferred solution: Full refund
User's recommendation: employing North American citizens for jobs instead of Southeast Asians when we can't understand the words are saying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't buy it
- It is a con in itself
Preferred solution: refund but it's too late now - I threw the cards out a few weeks ag
User's recommendation: do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard On Hold
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to check my balance..
- 4850
Preferred solution: Full refund
Brands Related to OneVanilla
Companies Similar to OneVanilla
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have thé same issue my to card Wheeler sent to them on june 4th… and still no New card …. Fill like a Scam it has been no new card and i am calling every 48 hours since it has been thé 30 day of waitting