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I have been trying to resolve an issue where someone used the funds on my card. The customer services email address came back undeliverable. The terms state to go to the company where the fraud charges were made and dispute with them. I did so, and they told me to go...
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Anonymous
dj

card number was stolen on a 200.00 card .what is strange there was only 70.00 left on card they were able to charge 200.00 on a purchase.which should have never went through.C...

I didn't like
  • Trying to reach customer service about fraud card
  • Customer service
#1051545
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I am so sick of this card company.It is horrible! I have a loved one currently held in jail, and I have to keep purchasing these cards to put money into my GTL account just to talk to my loved one. However! My card keeps saying pending every time I'm putting the money...
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#1044755
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I received a card as a Christmas Gift. Went online at Onevanilla.com to verify amount on 3/12/2017. On 03/13/2017, someone used the card to transfer amounts over to American Express Serve leaving only $2.27 on the card. I reported the unauthorized use immediately to...
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Anonymous
Anonymous

SAME THING HAPPENED TO US. DOES ANYBODY KNOW WHAT WE CAN DO?

Anonymous
sheila

same thing here...

1.0
#1022115
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Onevanilla Website Review

Onevanilla
#1033342
The website my vanilla was not letting me check balance.
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OneVanilla Prepaid Card Review

Onevanilla
#1030467
2.2
Had $65 dollars use 60 for something had $5 left used it on taco bell transaction din't go through said still pending should went through want get it cleared up thank's
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Short Review for March 20, 2017, Pc_exchange_policy

Onevanilla
#1023284
5.0
I brought this card on 3/17/17 but now I want my money back. I am trying to send n a picture of my credit card to get my money by like I was told to but every time I do it it send a message to my email say it not right can u help. Because I really need the money off the card. Can u send your email to rcagney9gmail.com please
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Onevanilla Prepaid Card Review

Onevanilla
#1020286
Placed one order no problem tried to use balance on another order and was told there was no balance left these *** holes owe me money and i am going to talk to my lawer
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I purchased a One Vanilla prepaid card on February 20th in the amount of 195.00 to pay a bill online. I have bought these cards for years to pay bills with no problem however I went on line as I have always done to register the card and zip code. It kept telling me...
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Anonymous
Anonymous

Purchased one vanilla in the amount of 100.00 for online purchase. When I went on line to verify the balance there was a 100.00 pending transaction from a WIRED MEDIA LLC. I h...

1.3
I liked
  • Talking with customer service was quck and understanding
I didn't like
  • Having to wait and not knowing if my 19500 will be refunded
  • No refund at all
#1007768
Reply to reviews
I purchssed A Vanilla Visa specifically to use online as the card states that it is usable online and you just need to add your zip code. I went online and registered my card & a couple days later I go to use my card on eBay for purchases totaling $97 as I had $100 on...
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1.3
#990208
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The front of the packaging states you can pay bills with card. I attempted to pay my car payment multiple times before finally calling customer service. I was informed I could not use the card to pay bills like this one or any bill that is a "financial Institution".....
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#985153
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I hope for one time in your life you Google this One Vanilla card before you buy, YOU will loose your hard money. 1. You will not be able to use your card before YOU activate it. 2. Activating your card will require days that if you will even be able to activate it,...
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1.0
#982435
Reply to reviews
dont buy this card. You spend your money the card dosent work. The company shows its activated but when i put card number in their system it shows the card number us invalid. Now i have to wait 14 day for money i needed yesterday. The company is very unprofessional...
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1.5
#964830
Reply to reviews
I hope everyone reads these reviews before purchasing a One Vanilla or My Vanilla prepaid card! There are many prepaid Visa and Mastercards. These are definitely not the ones you want! No matter how quickly you put in a dispute and why you are disputing the charge...
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Anonymous
Tammie

I am so sick of this card company. It is horrible! I have a loved one currently held in jail, and I have to keep purchasing these cards to put money into my GTL account just t...

1.2
#946725
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I bought two gift cards but can not use it all ... then they told me EXPIRED but my card said 08 - 2024 and I lost around 300$. This card is really sucks ... can not balance themselves. The line is always busy and company is a scam. They ripped off your money when they...
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Anonymous
Anonymous

Save your money, if you buy this one vanilla card you will loose your hard earned money. 1.You can't use the card without activating it as opposed to the card. 2. Try activati...

Anonymous
Anonymous

not solved yet

1.0
I liked
  • How they forcefully bent my posterior
I didn't like
  • Length of time to resolve
  • Having my time wasted
  • Rip off
#942520
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