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I entered all nessacary numbers into my order and I didnt get my money! What a scam! um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um um...
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#1143537
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I purchased a gift card well in advance of giving. The receiver, my daughter, tried to use her gift and told it was not activated. As it was purchased long before giving, the receipt was gone. I called OneVanilla, customer service and they essentially said, 'so what -...
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1.6
I didn't like
  • Being robbed and having no help
  • Not standing by a non-activated card
#1143015
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I bought a $110 card on 11/26/17. I went to the website to change the zip code. It said to click on "EDIT" to do that. There was no "EDIT". I couldn't change the zip code. There was a "GIVE FEEDBACK" box on left of website. I completed it and complained about the...
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1.8
I didn't like
  • I will never ever use again
#1139616
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OneVanilla - Moneys not there

OneVanilla
#1148167
I put money on and tbere is no money
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OneVanilla - Stole my money the same minute I put it on
OneVanilla - Stole my money the same minute I put it on
1/2

OneVanilla - Stole my money the same minute I put it on

OneVanilla
#1143205
How does one buy a card and the same exact minute it gets loaded it gets stolen unless one vanilla as a whole or someone from the inside is steaing
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OneVanilla - False advertisement

OneVanilla
#1142231
1.2
Details
You all advertise your card as a debit card after i pub $500 on it i find out i cant get cash on the card and you guys say ubcant transfer it to another card i will never purchase anything from you guys again and will let everyone know what kindnof service you offer
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OneVanilla - Won't let me use it on google play

OneVanilla
#1128739
4.0
Details
Everytime i go to order spotify on google play it says something about the card number and wont let me use it
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Purchased a OneVanilla prepaid card from Walgreens, $150. Went home and activated the card online, said could take up to 24 hours to be activated. The next day, card didn't work, several following days, card didn't work. Checked online, said balance of $0. Within hours...
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Anonymous
Cesar

I have the same problem, card didn't work.... help please!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anonymous
Artie

I don't understand the need for prepaid cards if you have cash in hand.

1.0
#1126525
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went to buy something worth 10 bucks and was told by clerk the card was declined. I said impossible there's $400 on this card. He repeated the card was declined due to insufficient funds. I went online to see wtf was up and lo and behold someone collected a payment for...
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I didn't like
  • Being robbed and having no help
#1125891
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Activated the card online while at an airport. Within 3 hours the card had been hacked and the balance wiped out. Not sure if the issue was the airport or with the companies web site, but when it was discovered I called to put a hold on the pending transactions. The...
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Anonymous
Corinna Fox

Purchased my card in the afternoon, made 2 payments that evening had a balance of $106, my husband went the next morning to pay for gas, it said .92 cents left. There was an u...

Anonymous
Cheryl Allison

Had the card hacked within three hours after registration online! Can’t even find a number to call and register any complaint! Did get 1 person to answer he gave me the ‘’ e...

#1098985
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Time: August 2017. Bought card to purchase something on newegg.com. Newegg wouldn't use it, and when I found the same item on ebay, they wouldn't accept the *** thing either. I had to call the onevanilla center to see if there was a problem on their end, and they...
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1.4
I liked
  • Customer service
I didn't like
  • You could not use it online
#1087893
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i went to ride Aid bought a one vanilla prepaid card and when i leave and try to use my card for online purchase it denies it. I tried check balance and wouldn't let me so i call the number on back and now after having to fax the receipt and my drivers licence and a...
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#1083665
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I purchased a card for $100 and was only able to make a $20 purchase. Every transaction has been declined for a lack of funds. When I called customer service, a supervisor named Chris told me that I requested a refund because the card wouldn't so I would need to pay...
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1.0
#1077028
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I received this card as a gift for Christmas 2016 and just tried to use it today for an online purchase where it was denied. I checked with the web address and the web page showed it had been used and the balance was zero. I called the 1-800 number and spoke with...
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Anonymous
bob

FROM HAVING HAD THE SAME THING HAPPEN TO ME AND DOING LOTS OF RESEARCH I BELIEVE I HAVEFOUND THE PROBLEM. WHEN YOU GO TO A WEB SITE IT IS A FAKE WEBSITE MADE TO APPEAR LIKETHE...

Anonymous
Anonymous

same exact thing happened to me.It is strange about the site always being down for maintance when this happens.It is down as we speak. you click on things and nothing works..

#1075195
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