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Activated the card online while at an airport. Within 3 hours the card had been hacked and the balance wiped out. Not sure if the issue was the airport or with the companies web site, but when it was discovered I called to put a hold on the pending transactions. The...
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Anonymous
Cheryl Allison

Had the card hacked within three hours after registration online! Can’t even find a number to call and register any complaint! Did get 1 person to answer he gave me the ‘’ e...

#1098985
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Time: August 2017. Bought card to purchase something on newegg.com. Newegg wouldn't use it, and when I found the same item on ebay, they wouldn't accept the *** thing either. I had to call the onevanilla center to see if there was a problem on their end, and they...
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1.4
I liked
  • Customer service
I didn't like
  • You could not use it online
#1087893
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i went to ride Aid bought a one vanilla prepaid card and when i leave and try to use my card for online purchase it denies it. I tried check balance and wouldn't let me so i call the number on back and now after having to fax the receipt and my drivers licence and a...
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#1083665
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OneVanilla - Fake website for Onevannilla prepaid card

OneVanilla
#1115116
1.0
Details
Bought prepaid MasterCard at Walmart. Registered card to use online. But website was fake, someone posted a purchase for amount put on card. Tried several numbers to call. None help! Talked to man last night about this , now # is disconnected! Reported fake site! Don’t know if ever will get $$ back, can’t get anyone from Onevanilla to talk to!!
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Diversity of Products or Services
Product or Service Quality
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OneVanilla - Acount balance
1/1

OneVanilla - Acount balance

OneVanilla
#1100854
Yesterday i purchase some iterms online the transaction shows failed and the seller didnt recieved the money.but my money was deducted from my visa card.
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OneVanilla - SCAM.RIPP OFF. FRAUD.

OneVanilla
#1092721
1.0
Details
Bought a card last week. Made a purchase over the phone. Money was gone off the card. Attempted to call customer service. I can send a copy of my drivers license to prove my identity. Whay not the store receipt? Dont waste your time. I lost $100. Might as well have thrown it in the garbage.
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OneVanilla - Got Taken

OneVanilla
#1090115
I Bought a card and when i tried using it online it said 0 balance.. now how can i get my money back on my card?
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I purchased a card for $100 and was only able to make a $20 purchase. Every transaction has been declined for a lack of funds. When I called customer service, a supervisor named Chris told me that I requested a refund because the card wouldn't so I would need to pay...
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1.0
#1077028
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I received this card as a gift for Christmas 2016 and just tried to use it today for an online purchase where it was denied. I checked with the web address and the web page showed it had been used and the balance was zero. I called the 1-800 number and spoke with...
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Anonymous
bob

FROM HAVING HAD THE SAME THING HAPPEN TO ME AND DOING LOTS OF RESEARCH I BELIEVE I HAVEFOUND THE PROBLEM. WHEN YOU GO TO A WEB SITE IT IS A FAKE WEBSITE MADE TO APPEAR LIKETHE...

Anonymous
Anonymous

same exact thing happened to me.It is strange about the site always being down for maintance when this happens.It is down as we speak. you click on things and nothing works..

#1075195
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i received a refund from a seller and i lost the card they would not help me due to i did not have the full 16 digit card number i will never ever use their services ever again. they just stolled my money and refuse to transfuse it to another card. they told me do i...
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1.0
I didn't like
  • I will never ever use again
#1067584
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I have been trying to resolve an issue where someone used the funds on my card. The customer services email address came back undeliverable. The terms state to go to the company where the fraud charges were made and dispute with them. I did so, and they told me to go...
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Anonymous
Anonymous

can't check balance on 2 cards I have for 2 days all it says is down for maintainance

Anonymous
dj

card number was stolen on a 200.00 card .what is strange there was only 70.00 left on card they were able to charge 200.00 on a purchase.which should have never went through.C...

I didn't like
  • Customer service
  • Trying to reach customer service about fraud card
#1051545
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I am so sick of this card company.It is horrible! I have a loved one currently held in jail, and I have to keep purchasing these cards to put money into my GTL account just to talk to my loved one. However! My card keeps saying pending every time I'm putting the money...
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#1044755
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I received a card as a Christmas Gift. Went online at Onevanilla.com to verify amount on 3/12/2017. On 03/13/2017, someone used the card to transfer amounts over to American Express Serve leaving only $2.27 on the card. I reported the unauthorized use immediately to...
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Anonymous
Anonymous

SAME THING HAPPENED TO US. DOES ANYBODY KNOW WHAT WE CAN DO?

Anonymous
sheila

same thing here...

1.0
#1022115
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I purchased a One Vanilla prepaid card on February 20th in the amount of 195.00 to pay a bill online. I have bought these cards for years to pay bills with no problem however I went on line as I have always done to register the card and zip code. It kept telling me...
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Anonymous
Anonymous

Purchased one vanilla in the amount of 100.00 for online purchase. When I went on line to verify the balance there was a 100.00 pending transaction from a WIRED MEDIA LLC. I h...

1.3
Houlton, Maine
I liked
  • Talking with customer service was quck and understanding
I didn't like
  • Having to wait and not knowing if my 19500 will be refunded
  • No refund at all
#1007768
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