OneVanilla Phone Numbers and Emails

Toll-Free Number:

  • (877) 770-6408

Legal:

  • (833) 981-1080
    CCPA Inquiries
  • (833) 774-8223

OneVanilla Emails:

incommprivacy@incomm.com
Privacy Inquiries
privacy@incomm.com
Privacy Inquiries
Is this your business?
PissedConsumer Club

Contact Information

OneVanilla Website:

OneVanilla Help Center:

Corporate Office Address:

OneVanilla
PO Box 826
Fortson, Georgia 31808
United States

Other Info (opening hours):

Privacy Inquiries

InComm

250 Williams Street NW, 5th Floor,

Atlanta, GA 30303

More contact details

OneVanilla Rating Based on 326 Reviews

Rating details

1.7
more details
Customer service
Reliability
Product or Service Quality
Website

Rating stats

Rating trend

How Good is OneVanilla's Customer Service?

Addelynn Rnm
Addelynn Rnm
Feels Disappointed | Jun 18, 2023

Too much as automation

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Jayden W Cpy
Jayden W Cpy
Feels Satisfied | May 14, 2023

Is it fixed now? , thanks if it’s fixed

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SPRINGVALE C
SPRINGVALE C
Feels Disappointed | Mar 28, 2023

one vanilla is agood card but i couldnt check y ballance on line plus couldnt get a hold of anyone in customer service

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Julius P Vgr
Julius P Vgr
Feels Disappointed | Jan 30, 2023

Bad. To make matter's worse I cannot get in touch with anyone. The number on the back of the cart never picks up and going to onevanilla.com and checking the balance says there is a "system error try again later"; however, I have tried 10 to 15 times or more.

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Lucy S Fae
Lucy S Fae
Feels Disappointed | Nov 10, 2022

Didn’t get nothing accomplished. Will never get another one vanilla gift card again ever. Very very very dissatisfied when all I wanted to know was a balance on my card.

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Summary of OneVanilla Customer Service Calls

3.9K TOTAL
CALLS
03:14 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call OneVanilla?

Cards Question:

  • “Card is not working”
  • “Purchase card”
  • “Cant add Postal code to my prepaid mastercard”

Account Question:

  • “Check balance”
  • “To ask if transfer of funds is available from one vanilla account to a prepaid vanilla visa card”
  • “Check balance of card”

Payments and Charges Question:

  • “Fraud on new card”
  • “Charges incorrectly”
  • “Pending payments I didn’t do”

Request for Information Question:

  • “To check my card balance”
  • “To check a card”
  • “Find out about the status of my case that I filed”

Activation/ Cancellation Question:

  • “Activate card”
  • “Activate a card”
  • “Trying to activate card”

Refund Question:

  • “Pending refund”
  • “Refund on returned item”
  • “Dispute claim& Refund”

Product/ Service Question:

  • “Not working”
  • “Zip code not working”
  • “I cant access my card”

Staff Question:

  • “To actually talk to someone in customer service”
  • “Customer service”
  • “I have a customer service question”

Shipping and Delivery Question:

  • “I can't get the card activated”
  • “Mi nombre es Javier de Jesús cortés yo compré una tarjeta de one canilla y hice una compra y la compañía a quien le hice la compañía efectuó una transferencia para comprar y le aparece con un pendiente de pago necesito que le ague”
  • “I need to get the money off my card”

Return/ Replace Question:

  • “Replacement cards”
  • “Replacement”
  • “Return from merchant posting to one vanila”

Website/ Application Question:

  • “Help with ordering from a certain website”

Other Question:

  • “Check bslsnce”
  • “Dispute”
  • “Scammed”

About

Related Companies

InComm, Vanilla Gift, MyVanilla, Vanilla Visa, Fastcard

Summary

OneVanilla is a non-reloadable prepaid self-use card offered by InComm. The company was founded in 1992. Its headquarters is based in Atlanta, Georgia, United States of America. OneVanilla prepaid card is accepted everywhere in the United States of America and District of Columbia wherever Visa debit and Debit MasterCard are accepted. OneVanilla can be used for shopping, paying bills, and travelling. Owners can load any amount between US $20 and US $500. No personal information is required. No credit check is required. There are no fees after purchase. OneVanilla prepaid card is ready to use immediately.

OneVanilla reviews and complaints

OneVanilla is ranked 51 out of 199 in Cards category

Area Served

Other, USA, Canada

Payment Methods

VISAMasterCard

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