Submit ›
or
1.7 Based on 18 reviews
Compare to others
Respond to your
customers
  • Customers like
    • How they forcefully bent my posterior 1
    • I like 1
    • Talking with customer service was quck and understanding 1
  • Customers don't like
    • Can not spend online 3
    • Spent 500 for nothing 2
    • Waiting days before my problem is fixed 2
Advanced
search
loading...
More Less

I have used several pre paid cards...by far this is the worst one ever. They automatically take an additional 20% at hotels and restaurants forcing you to pay grutuety or deposit for incidentals. They are a lackey for the hospitality industry. And it takes 2 days for the money to get back on card, long after We had checked out. This information is ambiguous at best. The card is automatically programed to do this. This Card Sucks ..don't get... Read more

Was this review helpful? 0 0

I used my prepaid vanilla card $500 in purchasing items from macys & bloomingdale's as they do not accept international master cards. The sum of purchase is $339.67 therefore there should be $160.33 in my card but my balance shows only $51. I am very disappointed with vanilla cards.Also i cannot find a link for their customer service on their help icon. Can you recommend another trust worthy prepaid card.Thanks for your help. Read more

Was this review helpful? 0 0

I used my vanilla card $500 only in bloomingdale's & macys in purchasing only few items for known price.When checking my balance with my bills i found was charged for extra $100. As i am a non american resident i could not call but also i cannot find a customer service link to present my problem. ...very disappointed with vanilla card. My email:nihal.helmy@gmail.com

Add comment

I purchased a card with 300 on it for shopping the next day it says 0 balance someone in a other state used my money this has never happened before I hope I can get my money back

Add comment

I have used one vanilla a long time, has worked every time. Tonight I bought one to pay my insurance, registered the card, called my insurance company and it declined. Went online and showed I had a $0 balance. They are blaming me that I gave the info out. It got stolen in my time shopping at walmart. It was stolen before I registered it. They said that you don't have to register it to spend online, however, every time I have tried to use online... Read more

Was this review helpful? 0 0

Tihs card is a SCAM CANNOT GET ANY RESPONSE FROM THIS COMPANY AND THE PEOPLE ARE ALSO A SCAM IM HIRING AN ATTORNEY AND DOING INTERVIEW WITH CBS CALL CURTIS TO OUT THUS COMPANY. THEY NOW OWE ME AT LEAST $5.000.00 JUST FOR STRESS. I REPORTED THEM TO THE ELK GROVE POLICE DEPT. MY REFERENCE NUMBER IS 781633 WHICH MEANS NOTHING I THINK ITS FAKE. I WILL KEEP PUTTING INFORMATION OUT UNTIL THEY RESPOND TO ME AND REFUND MY MONEY BACK. VERONICA CARSON Read more

Was this review helpful? 0 0

I had a 500.00 card and made one purchase for 4.36 and asked for refund instead total combined credits were turned into debits of 52.00. Customer Service refused to add up all charges with me over the phone and would not allow the call to be escalated. Rep stated their is no way possible to get credit back to card. Very disappointed with card, service & overall will never recommend this card to anyone. Respectfully. Lonnie (last four on card... Read more

Was this review helpful? 0 0

Had no problem using onevanilla card. My mom was suprised and loved her many choices to use out in this big world! . Thanks for coming up with this safe way of surprising the ones you love. :) .

Add comment

Purchased a OneVanilla card at CVS. Got home and the card did not work. Went online and the website said the card was invalid. Called and their customer service rep "Eddie" said the CVS failed to activate the card. I went back to CVS and cvs said the receipt says "accepted" instead of "activated" and I might have to wait 24 hrs for it to load. So I waited. Again, invalid card. Everyone acknowledges my money was received but no one knows... Read more

Was this review helpful? 0 0

I lost my last $30 to a website I never heard of or even been on at 5:30 in the morning while I was asleep!! Thanks OneVanilla!!! You are the worst form of currency imaginable!!! Your calling was Something else!!! 100% certainty!!

Add comment
Did not find what you were looking for?
 
×
You are reading about Onevanilla.
Filing a new complaint about
×